FAQ

baji999 live Most Frequently Asked Questions Answered

From cancelling a bonus to depositing via bKash, VIP cashback to password reset — this page gives clear and detailed answers to the questions baji999 live users ask most. Information on responsible gaming is included as well.

Offers and Rewards

Bonuses and Offers

Yes, baji999 live allows you to cancel a bonus within a set period after claiming it. Keep in mind that cancelling a bonus will remove any winnings or extra balance earned from that bonus. To cancel, log in to your account and use the bonus option, or contact support directly via live chat.

No. The baji999 live welcome bonus — 150% bonus, up to ৳20,000 — is available only once per account, on the first deposit. If the same person opens multiple accounts to claim the welcome bonus repeatedly, all accounts may be permanently closed. Regular bonuses are available through weekly and special offers.

The wagering requirement for the baji999 live welcome bonus is 25 times the bonus amount. Example: deposit ৳1,000 and receive ৳1,500 as a bonus — total balance ৳2,500. To withdraw the bonus, you must place bets totalling ৳1,500 × 25 = ৳37,500. This condition does not apply to the deposited amount; it is calculated on the bonus portion only.

Every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus balance and any winnings earned from that bonus are automatically removed from the account. Read the terms and conditions carefully before activating a bonus. Terms and Conditions page has full details on bonus expiry.

The baji999 live weekly deposit festival offer gives a 30% bonus, up to ৳8,000, once per week on a qualifying deposit. The minimum deposit is ৳100 and the wagering requirement is 20 times. Example: deposit ৳2,000 → ৳600 bonus → wagering ৳600 × 20 = ৳12,000. To claim the offer, apply from the promotions page.
Payments and Transactions

Deposit Questions

Deposits at baji999 live are usually credited within a few minutes. If the money has not arrived after waiting a short while, save your transaction ID or reference number and contact support via 24/7 live chat. Bank transfers may take slightly longer — keep proof of the transaction (a screenshot or receipt) handy.

The minimum deposit across all payment methods at baji999 live is ৳100. This applies to slot games, cricket betting or live casino — all sections. The minimum withdrawal amount is ৳500.

baji999 live does not charge a separate fee for deposits or withdrawals. However, your mobile banking provider (such as bKash, Nagad or Rocket) may apply its own transfer charges in line with its policies. Bank transfer fees set by your bank may also apply.

baji999 live currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The same methods are available for withdrawals. Withdrawals are generally processed within 30 minutes to 3 hours.

First, log in to your baji999 live account and go to the deposit option. Select Nagad and you will receive a payment number and reference code. Using your Nagad app or by dialling, send the amount to that number along with the specified reference. After sending, enter the transaction ID in your account to confirm the deposit quickly.
Safe and Healthy Gaming

Responsible Gaming

baji999 live takes responsible gaming seriously. If gambling is causing you problems, contact our support team directly — they are ready to help you. You can also find more information and guidance on the responsible gaming page.

The minimum age to register and take part in casino or betting activity at baji999 live is 21 years (21+). If age verification fails, the account may be permanently closed. Provide your correct date of birth when opening an account and keep the required identification documents ready.

There are some signs to watch for: betting more than your budget, repeatedly increasing bets to recover losses, being unable to stop playing, cutting into time for family or work to gamble — these are signs of problematic gambling. If you experience any of these, take a break and seek help.

baji999 live offers a cooling-off option (a temporary break) and self-exclusion (deactivating your account for a set period). To use either, contact the support team via 24/7 live chat or email. No bets or deposits can be placed on the account during the chosen period. This is a voluntary decision and is completely confidential.

Yes. baji999 live provides the option to set deposit limits — you can set a maximum amount you are allowed to deposit on a daily, weekly or monthly basis. To set a limit, go to account settings or contact support. Reducing a limit takes effect immediately, but increasing a limit is subject to a waiting period.
Exclusive Benefits

VIP Benefits

baji999 live's weekly cashback is a fixed percentage of the total net loss for the week (total losses minus total winnings). Example: a Gold tier member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.9% = ৳180 cashback. This is the maximum rate for that tier. Cashback is added to the account automatically. Learn more on the baji999 live VIP page.

baji999 live's VIP program has four tiers:
  • Bronze — up to 0.3% weekly cashback
  • Silver — up to 0.6% weekly cashback
  • Gold — up to 0.9% weekly cashback
  • Platinum — up to 1.2% weekly cashback
Moving to a higher tier increases the cashback rate and unlocks additional benefits.

Tier progression in the baji999 live VIP program depends on the volume and consistency of your play. The more regularly you bet, the sooner you become eligible for the next tier. There is no fixed turnover threshold — baji999 live considers overall activity. You will receive a notification when your tier is upgraded.

In addition to weekly cashback, baji999 live VIP members receive priority support, access to exclusive promotions, faster withdrawal processing and invitations to selected events. Platinum tier members receive the highest level of benefits, which may include a dedicated personal account manager.
Profile & Security

Account-Related Questions

Some personal details on a baji999 live account can be updated directly in profile settings. However, to change your name or identity document details, contact the support team and provide a copy of a valid identity document. Once verified, the update will be completed within the set timeframe.

Go to the baji999 live Login page and click the "Forgot password?" option. Enter your registered mobile number or email to receive an OTP or reset link. Use it to set a new password. For your security, use a strong password and do not share it with anyone.

When logging in from a new device for the first time, you may be asked to verify via OTP for security purposes. Enter the code sent to your registered mobile number and you will be logged in successfully. The same baji999 live account can be used on any device — mobile, tablet or computer. Android and iOS apps are also available.

No. Under baji999 live's policy, each person may hold only one account. If multiple accounts are opened using the same identity, address, or payment details, all accounts may be permanently closed and balances forfeited. Read the Terms & Conditions for full details.

baji999 live verifies the identity of all users to maintain security and prevent fraud. You will generally need a scan of your National ID (NID), passport or driving licence, along with a selfie. Verification may be mandatory before a withdrawal or for large transactions. Providing accurate information speeds up the process.
Direct Support

If you can't find an answer, talk to us

If you can't find an answer on this FAQ page, baji999 live's support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

Live Chat

Click the chat icon from any page on the site. This is the fastest way to get help — you can typically expect a response within a few minutes.

Email Support

For complex issues or detailed complaints, contact us by email: [email protected] — you can write in Bengali and still receive a reply.